Checklist for driving customer engagement
12 November, 2019 I by admin
In today’s digital world, consumers want a relationship with their bank that is personalised and rewarding. The big question facing banks is how to engage with their customers in an effective manner, leading to building stronger and longer lasting relationships that customers find valuable and relevant.
With 30 years’ experience in working with more than 1,400 banks globally, we have leveraged our expertise and best practices to develop a checklist of the key drivers for successful customer engagement
Great check list, what is true for banks is true in many different sector